ROI vs ROAS - know which one you are reporting
ROAS is revenue divided by ad spend. It is the platform metric, and it overstates value because it includes sales that would have happened anyway and ignores margin.
ROI is incremental profit divided by cost. It is the CFO metric, and the number that should drive budget decisions. MMM produces ROI; platforms produce ROAS. Always know which one you are reporting.
Common mistakes
- Reporting platform-attributed conversions as 'marketing ROI'.
- Summing channel ROIs without accounting for cannibalisation.
- Treating ROAS as ROI.
- Building an MMM annually and never refreshing it.
- Skipping calibration experiments and trusting the model output blind.
- Optimising blended ROI instead of marginal ROI.
Related reading
- Multi-touch attribution vs MMM - how the two methods differ and combine.
- Marketing mix modeling tools - independent comparison of the three families.
- Decision Econometrics - how twenty10 delivers this end-to-end.